This Privacy Policy explains how Feelix ("we," "our," or "us") collects, uses, and shares personal data when you use our website and services available at feelix.us and its subdomains.
1. Data We Collect
Email addresses (for contact and support)
Uploaded video content and image (for display on the personalized website)
IP address and browser metadata (for analytics and security)
2. How We Use Your Data
To deliver the Feelix site experience
To provide customer support
To analyze and improve our services
To prevent abuse and ensure security
3. Data Sharing
We do not sell your data. We may share it with trusted service providers like Lemon Squeezy (for payments) and hosting/CDN providers.
4. Data Retention
We retain videos and personal data for as long as necessary to fulfill the purposes outlined in this policy — typically, until the Feelix project is completed or deleted by the user. You may request deletion at any time by contacting help@synapse.global. Upon deletion, your data will be permanently removed within 14 days unless required to be retained for legal or security reasons.
5. Your Rights
You may request access, correction, or deletion of your personal data by contacting us at help@synapse.global.
We process your personal data in accordance with the General Data Protection Regulation (GDPR). Our legal bases for processing data are:
Performance of a contract: when you purchase and use the Feelix template, we process your data as necessary to provide the service described.
Legitimate interests: for purposes such as preventing abuse, improving the service, and ensuring security.
Consent: when you explicitly provide consent for certain actions, such as subscribing to a mailing list or submitting additional materials.
If you are located in the European Union, you have the right to object to processing based on legitimate interests at any time.
7. Cookies
We use cookies for essential functionality and analytics. You can control cookies in your browser settings.